Privacy Policy

Where it applies

Information collected on the site falls under this policy, and so does anything you give us by telephone or e-mail.

Sources of information

Anything you enter in the contact form comes to us: name, phone number and e-mail address, the place the work is needed (street address or ZIP code) if the form has a place for it, and your description of the problem. The same goes for what you say on the phone and what you write or attach in an e-mail. The site also leaves some technical traces: each time a page is requested, the host’s servers log the visitor’s IP address and browser, together with the page and the time. The records are kept for security and to keep the site running.

Chat

We record every chat on this site. A record includes the messages you write, including a name, an e-mail or a phone number if you give one, and the job you describe; the page you were viewing and the website you arrived from; an approximate location based on your internet address; the device and browser you are using; and a random code your browser keeps for the chat so one visitor’s chats stay together. The chat may be answered by an automated assistant, and for that the chat’s providers process your messages. The record is there so we can answer you, get your work booked and make the chat better.

Cookies

About cookies: none are used for advertising or for analytics. Two things can still happen behind the scenes. The hosting company may set a single cookie that is strictly necessary to keep the site safe, and may also record anonymous totals of how often pages are viewed, counted without cookies.

Service providers and partners

We rely on other companies for the website, for e-mail and for handling requests, and they process information as part of running those services. Service partners who help us reply or carry out the job receive what the job calls for. We can also disclose information if a law requires it or to protect rights or safety.

Use of information

Your details let us reply to you, schedule and do the job, and follow up with you about it afterwards. We also use them for our own records, for keeping the site secure and for meeting our legal requirements.

Data security

We take reasonable precautions with the information we hold. We cannot promise that it will always be safe, since every system has some risk.

Retention

We do not keep anything forever. As soon as your information is no longer needed for your request, the work, our records or the law, it is deleted.

Your privacy rights

By e-mail or by phone, you can ask us any of three things: what personal information we hold about you, to correct that information, and to delete it. We will want to confirm your identity before acting. Making such a request will never mean worse treatment, prices or service.

Do not sell or share my personal information

Under the privacy laws of California and other states, residents have a right to opt out of both the sale and the sharing of their personal information. Each of those laws gives “sale” and “sharing” its own legal meaning, and the right applies as that law defines it.

You can opt out by writing to remy.k@algonlocksmith.com or by calling (267) 362-8591. Say you are opting out, and who you are: your name and the e-mail address or number you have used with us. We use those details to look up your records. It is free, and no account is required.

You will get a confirmation from us, and the request will be honored within the time allowed by law. We keep our questions to the minimum that finding your records takes.

Someone else can make the request for you. An authorized agent may do so when they hold permission you have signed.

You can also opt out with a browser setting. Where required by law, a Global Privacy Control signal is handled as that browser’s request to opt out.

There is no penalty for opting out. You pay the same and are served the same as everyone else.

Minors

This site is not directed to children under 13, and we do not knowingly collect information from them.

Updates to this policy

Updates happen. The date at the top of the page shows when this version took effect.

Contact

Questions about privacy? You can phone (267) 362-8591 or write to remy.k@algonlocksmith.com.